Effective Date: 04 April 2026 Last Updated: 13 April 2026
1. Agreement to Terms
By accessing or using the website wonderworlddm.com, contacting us for services, or engaging Wonder World DM as your digital marketing agency, you (“Client,” “User,” or “you”) agree to be bound by these Terms and Conditions (“Terms” or “Agreement”).
These Terms constitute a legally binding agreement between you and Wonder World DM (“we,” “us,” “our,” or “the Agency”), a digital marketing agency based at Kota, Rajasthan 324005, India, operated by Yogesh Nigam.
If you do not agree to these Terms, please do not use our website or engage our services.
We reserve the right to update these Terms at any time. Continued use of our website or services after any changes constitutes your acceptance.
2. About Our Services
Wonder World DM is a digital marketing agency offering the following services:
- WhatsApp Automation — CRM software setup using official WhatsApp Cloud API, chatbot configuration, workflow automation, bulk messaging, and ongoing support
- Meta Ads (Facebook & Instagram Advertising) — Campaign creation, audience targeting, ad copywriting, pixel setup, optimization, and reporting
- SEO & Content Writing — Keyword research, SEO-optimized blog and article writing, copywriting, and technical content
- Website Development — Custom website design and development, domain setup, hosting integration, and launch
- Social Media Management — Content creation, posting, scheduling, engagement, and monthly reporting
Each service is subject to a separate Service Agreement or proposal that outlines specific deliverables, timelines, pricing, and terms applicable to that engagement.
3. Client Responsibilities
As a client or prospective client of Wonder World DM, you agree to:
- Provide accurate, complete, and current information about your business, goals, and requirements
- Provide timely access to necessary accounts, assets, credentials, or approvals needed for us to deliver services (e.g., Facebook Business Manager, website admin access, brand assets)
- Review and provide feedback on deliverables within agreed timelines
- Ensure that all content, materials, or information you provide to us does not infringe any third-party intellectual property rights, violate any laws, or contain false or misleading information
- Pay all invoices and fees as per agreed payment terms
- Not share, disclose, or distribute any strategies, reports, or proprietary materials we create for you to third parties without our written consent
4. Quotations, Proposals, and Service Agreements
4.1 Quotations All quotations and proposals issued by Wonder World DM are valid for 14 days from the date of issue unless otherwise stated. Prices in proposals are subject to change after the validity period.
4.2 Acceptance A project or service engagement commences only upon written confirmation (email, WhatsApp, or signed agreement) and receipt of the advance payment as specified in the proposal.
4.3 Scope of Work All services are delivered as per the scope defined in the proposal or service agreement. Any changes, additions, or revisions outside the agreed scope will be treated as additional work and billed separately.
4.4 Revisions Each service package includes a defined number of revisions as stated in the proposal. Additional revisions beyond the included limit will be charged at our standard revision rate.
5. Payment Terms
5.1 Advance Payment All projects require an advance payment before work commences. The advance amount will be clearly stated in the proposal (typically 50% for project-based work).
5.2 Balance Payment The remaining balance is due upon project completion, before final files or access credentials are handed over, unless otherwise agreed in writing.
5.3 Monthly Retainer Services For ongoing monthly services (Meta Ads management, Social Media Management, WhatsApp Automation subscription), payment is due at the beginning of each billing cycle. Services will be paused if payment is not received within 5 business days of the due date.
5.4 Late Payments Invoices not paid within the agreed due date may attract a late payment charge of 2% per month on the outstanding amount. We reserve the right to pause or suspend services for overdue accounts.
5.5 Payment Methods We accept payment via bank transfer, UPI, Razorpay, or other methods agreed upon in writing. All payments should be made in Indian Rupees (INR) unless otherwise specified for international clients.
5.6 Taxes All prices are exclusive of applicable taxes (GST). Applicable GST will be added to invoices as required under Indian tax law.
6. Cancellation and Termination
6.1 Cancellation by Client If you wish to cancel a project or service engagement after work has commenced, the following applies:
- Advance payments are non-refundable once work has begun
- If the project is cancelled mid-way, payment is due for all work completed up to the date of cancellation, calculated on a pro-rata or milestone basis
- For monthly retainer services, cancellation must be communicated with a minimum of 15 days’ written notice before the next billing cycle
6.2 Termination by Wonder World DM We reserve the right to terminate a service engagement with written notice if:
- The client fails to make payment within 15 days of the due date
- The client provides false, misleading, or incomplete information
- The client requests work that violates any law, third-party rights, or our ethical standards
- The client engages in abusive, threatening, or disrespectful behavior toward our team
In the event of termination by us without client fault, we will refund any advance payment for work not yet commenced.
6.3 Effect of Termination Upon termination, all work completed will be handed over upon receipt of any outstanding payments. We are not obligated to provide ongoing support or access to tools configured as part of the engagement.
7. Intellectual Property
7.1 Client-Owned Materials All final deliverables created exclusively for you (website files, ad creatives, written content, custom automation workflows) become your property upon receipt of full payment. Until full payment is received, all work remains the property of Wonder World DM.
7.2 Agency-Owned Materials We retain ownership of:
- All underlying methodologies, frameworks, templates, processes, and tools used in delivering our services
- Draft work, internal documents, and intermediate files not included in final deliverables
- Any proprietary tools, software, or systems developed by us
7.3 Third-Party Assets We may use stock images, fonts, plugins, or third-party tools in delivering services. We will always use properly licensed assets. If you require specific licensed assets to be purchased, those costs will be passed on to you.
7.4 Portfolio Rights We reserve the right to display completed work in our portfolio, case studies, and marketing materials unless you request confidentiality in writing before project commencement.
8. WhatsApp Automation — Specific Terms
Our WhatsApp Automation service uses the official WhatsApp Cloud API (by Meta). By purchasing this service, you also agree to:
- Meta’s WhatsApp Business Terms of Service and Acceptable Use Policy
- Obtaining proper consent from your customers before sending automated messages
- Not using the automation for spam, unsolicited marketing, or any content that violates Meta’s messaging policies
- Paying applicable Meta API message charges separately (these are pay-per-message charges billed directly by Meta, not by Wonder World DM)
- Not reselling, redistributing, or sharing the CRM access or API credentials with unauthorized parties
We are not responsible for account bans, restrictions, or penalties imposed by Meta on accounts that violate their platform policies.
9. Meta Ads — Specific Terms
For Meta Ads (Facebook & Instagram) management services:
- The advertising budget you set is separate from our management fee and is paid directly to Meta
- We do not guarantee specific results, lead volumes, or return on ad spend (ROAS) — ad performance depends on multiple factors including budget, audience, competition, and market conditions
- You must provide accurate business information and ensure your business complies with Meta’s advertising policies
- We are not responsible for ad account restrictions, bans, or penalties imposed by Meta for policy violations by the client
- We will provide regular reports but access to your Business Manager and ad accounts remains with you
10. Confidentiality
Both parties agree to keep confidential all non-public information shared during the course of the engagement, including business strategies, pricing, client data, marketing performance data, and any materials explicitly marked as confidential.
This obligation of confidentiality survives termination of the service engagement for a period of 2 years.
11. Results Disclaimer
Digital marketing results are inherently variable and dependent on many factors including market conditions, competition, audience behavior, platform algorithm changes, and the quality of your product or service.
Wonder World DM makes no guarantee of specific results including but not limited to:
- Number of leads or conversions
- Return on ad spend (ROAS)
- Website traffic or rankings
- Social media follower growth
- Revenue or sales targets
We commit to applying our best expertise, industry knowledge, and effort to achieve the best possible outcomes for your business. However, past results do not guarantee future performance.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Wonder World DM shall not be liable for:
- Any indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Damages resulting from third-party platform changes (Meta, Google, WhatsApp policy updates)
- Service interruptions caused by platforms, hosting providers, or factors outside our control
- Any loss resulting from unauthorized access to client accounts or data breaches caused by the client’s own negligence
Our total liability for any claim arising from a service engagement shall not exceed the total fees paid by you to Wonder World DM for that specific service in the 3 months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless Wonder World DM, its founders, employees, and partners from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Content, materials, or information you provide to us that infringes third-party rights or violates applicable laws
- Your violation of Meta, Google, or WhatsApp platform policies
- Any misuse of deliverables provided by us
14. Governing Law and Jurisdiction
These Terms are governed by the laws of India, including the Information Technology Act 2000, the Consumer Protection Act 2019, and the Digital Personal Data Protection Act 2023.
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kota, Rajasthan, India.
15. Dispute Resolution
Informal Resolution: Before initiating legal proceedings, both parties agree to attempt good-faith resolution by contacting us at contact@wonderworlddm.com. We will respond within 15 business days.
Arbitration: If informal resolution fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act 1996 of India, with a sole arbitrator appointed by mutual agreement, conducted in Kota, Rajasthan, India.
16. Force Majeure
Wonder World DM shall not be liable for delays or failures in performance caused by circumstances beyond our reasonable control including natural disasters, government actions, internet outages, platform downtime, cyber attacks, or any other force majeure event.
17. Entire Agreement
These Terms, together with any signed Service Agreement, proposal, or project brief, constitute the entire agreement between you and Wonder World DM. They supersede all prior discussions, representations, and understandings.
18. Contact Us
For any questions, concerns, or legal notices regarding these Terms:
Wonder World DM
📧 contact@wonderworlddm.com
📞 +91 9680414901
🌐 www.wonderworlddm.com
📍 Kota, Rajasthan 324005, India